Terms and Conditions
Legal Information
Up Dog, LLC owns and operate this Website. This document governs your relationship with http://www.updogshop.com (“Website”). Access to and use of this Website and the products and services available through this Website (collectively, the "Services") are subject to the following terms, conditions and notices (the "Terms of Service"). By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. Unless otherwise noted, all design and content featured on http://www.updogshop.com - including navigational buttons and images, artwork, graphics, photography, text, and the like are copyrights, trademarks, trade dress, and/or intellectual property that are owned, controlled, or licensed by Up Dog, LLC. All photos © Up Dog, LLC. All rights reserved.
Prohibitions
You must not misuse this Website. You will not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Breaching this provision would constitute a criminal offense and http://www.updogshop.com will report any such breach to the relevant law enforcement authorities and disclose your identity to them.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.
Intellectual Property, Software and Content
The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of Up Dog, LLC or its licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by Up Dog, LLC and its licensors. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise.
Terms of Sale
By placing an order, you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.
Dispatch times may vary according to availability and subject to any delays resulting from postal delays or force majeure for which we will not be responsible.
In order to contract with Up Dog, LLC you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. Up Dog, LLC retains the right to refuse any request made by you. If your order is accepted, we will inform you by email and we will confirm the identity of the party which you have contracted with. This will usually be Up Dog, LLC or may in some cases be a third party. Where a contract is made with a third party Up Dog, LLC is not acting as either agent or principal and the contract is made between yourself and that third party and will be subject to the terms of sale which they supply you. When placing an order, you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes.
(a) Our Contract
When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.
(b) Pricing and Availability
Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.
Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the 'Total Cost'.
(c) Payment
Upon receiving your order, we carry out a standard authorization check on your payment card to ensure there are sufficient funds to fulfil the transaction. Your card will be debited upon authorization being received. The monies received upon the debiting of your card shall be treated as a deposit against the value of the goods you wish to purchase. Once the goods have been dispatched and you have been sent a confirmation email the monies paid as a deposit shall be used as consideration for the value of goods you have purchased as listed in the confirmation email.
Disclaimer of Liability
The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law Up Dog, LLC and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect Up Dog, LLC's liability for death or personal injury arising from its negligence, fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.
Limitation of Liability
You agree that to the maximum extent permitted by law, Up Dog, LLC. shall not be liable for damages of any kind related to your use of or inability to access this website and that in no event will any claim for damages exceed the actual cost of your direct expense of damages that you incur. you agree that to the maximum extent permitted by law, Up Dog, LLC. shall not be liable for any indirect, incidental, special, consequential, or punitive damages for using or accessing this website. this limitation shall apply to damages resulting from any cause of action including negligence, strict or product liability, or misrepresentation even if we have been previously advised of the possibility of such damages.
Indemnity
You agree to indemnify, defend, and hold harmless Up Dog, LLC., its officers, directors, employees, agents, licensors, and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages, and costs, including reasonable attorneys' fees and expert witness fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
Variation
Up Dog, LLC shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website.
Invalidity
If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law.
Complaints
We operate a complaint handling procedure which we will use to try to resolve disputes when they first arise, please let us know if you have any complaints or comments.
Waiver
If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.
Entire Agreement
The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and Up Dog, LLC. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of Up Dog, LLC.
Termination
Up Dog, LLC. reserves the right to terminate or modify this agreement at any time. All provisions set forth in these Terms of Use shall survive termination.
Up Dog Shop was rebranded in 2024 (previously Up Dog Toys and MUi Pet Company) with a simple mission: to make life easier for dog owners through innovative, beautifully designed pet products. The journey began with a simple sketch—an idea for a magnetic leash connection drawn on paper.
Up Dog Shop is a family-run business led by Fred, Calista, and the fluffy Samoyed, Soondubu. We feel incredibly proud every time we hear how our designs are making a difference—whether it’s keeping a pup happily occupied or helping someone with arthritis, winter hands, or pinched fingers avoid the struggle of traditional buckles. It's this kind of feedback that keeps us inspired. When we're not working, you can usually find us exploring local trails or off-leash parks with Soondubu. While the fluffy Soondubu may be our favorite four-legged friend, we truly love all animals and are grateful for the chance to support pet lovers everywhere.
How We Came Along...
Up Dog Shop was born from love, loss, and the deep desire to hold onto the beautiful memories shared with my beloved dogs, Mui and Mulan. They were more than pets—they were my best friends, constant companions who stood by me through every high and low, quietly cheering me on as I grew. After they passed, I was overwhelmed by the fear that our memories might fade with time. To keep their spirit alive, I decided to build something lasting—something that could help others cherish the moments they have with their own furry companions. Inspired by the joy, comfort, and connection Mui and Mulan brought into my life, I created MUi Pet in 2020 and in partnership with Up Dog Toys in 2021, we design modern, functional, and beautiful products that make everyday life easier and more meaningful for pet lovers.
Mission & Vision
At Up Dog Shop, our mission is to create thoughtfully designed products that make life easier for dog owners while deepening the bond between pets and their people. We believe that every walk, cuddle, and playtime moment matters—and our vision is to turn those everyday experiences into lasting memories through modern, functional, and beautiful pet gear and toys.
"Until one has loved an animal, a part of one's soul remains unawakened." - Anatole France
Contact us
We’d love to hear from you—whether it’s feedback, questions, or just a hello. Your thoughts mean the world to us and help us grow. Let’s stay connected!
WHY CHOOSE US?
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Innovation-Driven, Detail-Oriented
From our patented magnetic leash systems to easy-to-clean treat toys, our products offer solutions that simplify your routine and elevate your experience. -
You’re Supporting a Dream, Not a Corporation
We’re proudly small, AAPI-founded, and independently run. When you support us, you support heart-led innovation and real stories—not mass production. -
Purpose Beyond Products
We’re committed to giving back. A portion of your purchase supports local animal shelters and organizations that help pets in need—because every dog deserves love and care.